Shipping & Return Policy

Silk Raga is committed to delivering your order with great quality packaging within the promised time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. In case there is no courier service available in your area, we will ship your items via India Post, or in the worst case, refund the payment made.

SHIPPING

• Free Shipping is available PAN India and Free International shipping on orders above 50,000 INR.
• All our products are shipped in a beautifully designed hard-box with our logo at the top and the inner side lined with soft velvet base.
• All sarees that you see on Silk Raga comes with ‘Handloom mark’ and ‘Silk mark’ tags, to ensure authenticity.
• Sarees are dispatched within 2-3 working days.
• We will send you an e-mail containing the tracking information once the goods are shipped.
• Once shipped, please allow 7-10 business days to deliver in India. International shipments may take 8-15 business days.

NOTE

Our prices are all-inclusive. Within India, all taxes are included with the list prices except Octroi, if applicable in your region. There will be an Extra Octroi charge for the shipment to Maharashtra Region.

For international shipments, the customer is responsible for any customs duties/taxes applicable in their country.

Customs & import taxes 

VAT/ Import Duties/ Local Taxes are borne directly by the customer if such charges are applicable in the destination country on handloom products sourced from India. These taxes will be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.

What if the product I received is in damaged condition?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91-9140681506 or email us at info@silkraga.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. If we do not have an extra product available to be sent as a replacement, we may request additional time for the product development/procurement or will refund the total amount paid by you. Please make sure that the original product tag and packing is intact when you send us the product back.

RETURN

• Returns or Exchanges will only be accepted in case of any manufacturing defect or dispatch of the incorrect items. No returns will be accepted if the product falls under the Special Price section.
• Special note: Every product at Silk Raga are authentic hand-woven and delicate in nature. Since the fabric and zari used are of pure form and costly, they require very careful handling. Hence, we offer returns and exchanges only in extreme circumstances.
• Your return/exchange request should be sent only by email to info@silkraga.com within 24 hours of receiving your shipment with corresponding images of the defect (if any).
• Product(s) can be exchanged within 24 hours from the date of delivery subject to the following criteria-
• The customer should return the saree unused, unwashed, unaltered, and in its original condition with all tags intact.
• The original invoice must be produced at the time of the request for exchange.
• We do not accept packages from any courier other than Blue Dart.
• The company reserves the right to decide if the product is in the condition for exchange and such decisions of the company shall be final and binding.
• If you receive a package that appears to have been tampered with, you are advised not to accept such a parcel and DON’T open the package.
  In such a case, Silk Raga will intimate the refund process to your original payment method within 7 business days.