FREQUENTLY ASKED QUESTIONS

 

• What is Silk Raga?

Silk Raga is an initiative from the iconic land of Varanasi, UP where we only host Pure and Authentic Banarasi Silk Sarees made from real Gold & Silver.

• Are there physical stores for Silk Raga?

As of now, Silk Raga is exclusively available at online platform.

• What is the process once I select the products that I wish to buy?

Please add the products to your shopping cart and proceed to checkout. Update the billing and shipping charges and proceed further to make the payment.

• Can I order a product if that is marked sold out?

At Silk Raga, the online collections are exclusive designs and we have only one quantity of each. Once a product is sold out, We will not be able to get the same saree back in stock.

• I want to purchase multiple pieces of same saree. How can I do it?

At Silk Raga, the online collections are exclusive designs and we have only one quantity of each. We do not have multiple pieces of same designed saree.

• Do the prices on website include taxes?

Yes. All prices are inclusive of taxes. For international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay.

• What is Silk Raga’s Shipping Policy?

Please find our Shipping & Return Policy here.

• What does different order status mean?

1. Pending / Pending Payment – Payment was unsuccessful
2. Processing – Payment Successful, yet to be shipped
3. Shipment on Transit – Order has been shipped from our warehouse
4. Cancelled – Order has been cancelled due to non payment
5. Closed – Successful order cancelled based on customer request and refund has been initiated

• How do I check the status of my order?

We will keep updating you regarding your Order status through email from info@silkraga.com, wherein you will receive email notifications for
a) Successful placement of order.
b) Tracking details once the order is dispatched.
c) Order Canceled.
In case of any queries relating to the order, our customer care service is available on all the weekdays between 9.30am to 6.30 pm IST. Or you can email your query to info@silkraga.com

• Who will pay for shipping and delivery charges?

The shipping and delivery charges are borne by the customer. Total order amount will include the shipping and packing charges. Please note that for international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.

• How is custom duty decided?

Custom/Import duty is levied by the Govt of the destination country. These charges are ungovernable as they differ from country to country according to local rules and regulations. Silk Raga does not have any control on custom duty.

• What is the estimated delivery time?

The estimated time of delivery is within 4-5 business days for domestic orders and 7-14 working days for international orders. All orders get shipped within 1-2 business days from our warehouse.

Order (Payment & Modification)

• How can I pay for my order at Silk Raga?

We accept all major Credit/Debit cards, Net banking, UPI transaction to make payment online. 

• What should I do if my payment fails?

Please try again in case your payment fails. This can happen for several reasons. You may also contact your bank and inquire regarding the same because sometimes bank might stop transactions for security reasons.

• What should I do when I have made order and amount also got deducted but order got cancelled?

In such case, please write an email to us at info@silkraga.com with details of the transaction and snapshot of the reference number. We will check the issue and will update you on the order status.

• What is Silk Raga’s Cancellation Policy?

We accept cancel requests only in case the order is not processed. We will have the order canceled and process refund. We will not be able to cancel orders, if they are already processed. For more information on Silk Raga’s Cancellation & Refund Policy, please check here.

• How do I cancel the order, I have placed?

You can drop an email at info@silkraga.com requesting for the same and stating the reason for cancellation. If the order is not processed yet, we will cancel it for you.